Service Hours  

Please note: We are experiencing a high volume of inquiries, and the wait time may be longer than usual. We apologize for the inconvenience and appreciate your patience. 

Zoom Drop-In Advising: M-F, 10 AM to 1 PM 

Phones Drop-In Advising: M-F, 1 PM to 4 PM 

Front Counter Drop-In Advising: M-F, 1 PM to 4 PM

Please check our Contact Information page for our up-to-date service hours and availability. 

Here are a couple of resources you may find helpful in answering some of your questions:

• Student Aid Index Appeals: We are processing appeals submitted in July. Students should expect to receive a response by the second week of September. Appeals submitted after July will be reviewed in October. 
• Complete Your Verification Documents Watch the video below and learn about the financial aid verification process and how to access your tasks on MyAid Verify: https://youtu.be/V9gRboKelgA
• Accept Your Official Financial Aid Offer Students are notified via email when their official aid offer is posted to their MyUCSC student portal. Official aid offers are made available from May through September. This video provides visual instructions on how to access and accept your financial aid offer on your MyUCSC student portal: https://youtu.be/CqurIW6XXgo
• Calculate Your Bill The video below provides instructions on how to calculate your remaining bill every quarter:https://youtu.be/OCEBqYgHGlk 
• Complete Your Loan Program(s) Requirements If you are a first-time loan borrower, you will need to complete a promissory note, entrance counseling online, and read disclosure statements as applicable to the loan you accept. Steps to accepting your loan(s) can be viewed under our Loan Programs Page. 
• Explore Payment Plan Options The Student Business Services Office and the Housing Office offer monthly payment plans. Contact them for details.